Non-Profit ยท UX Design
ARCvi Community Platform
Client
ARCvi (Temple University Initiative)
Duration
4 months
Team
1 UX designer, 1 product manager, 1 developer
Overview
ARCvi is a Temple University initiative supporting community-based violence intervention programs. I led UX layout design and information architecture for a platform that serves 4 distinct user personas with 7+ content sections. The goal was to create an intuitive, accessible interface that empowers community workers and advocates.
Challenge
Serving 4 different user personas with varying needs and technical literacy
Organizing 7+ content sections in an intuitive, non-overwhelming way
Ensuring accessibility for community workers with diverse backgrounds
Creating a platform that feels empowering, not bureaucratic
Strategy
01
User Research & Personas
Conducted interviews with community workers, program directors, advocates, and survivors. Identified 4 distinct personas with different goals, pain points, and technical comfort levels. Created detailed user journeys for each persona.
02
Information Architecture
Organized 7+ content sections (Resources, Training, Community Stories, Events, Funding, Advocacy Tools, Support) into a clear, hierarchical structure. Designed a navigation system that accommodates multiple user pathways without overwhelming users.
03
Layout & Interaction Design
Created wireframes and layouts that prioritize clarity and accessibility. Designed intuitive interactions for common tasks (finding resources, sharing stories, registering for events). Ensured responsive design for mobile access in the field.
Design Work
Key Learnings
01
Accessibility is not an afterthought. Designing for diverse technical literacy levels from the start made the platform more usable for everyone.
02
Multiple user pathways require flexible information architecture. Allowing users to navigate in different ways (by role, by need, by content type) increased engagement.
03
Community input shapes better design. Involving community workers in the design process ensured the platform reflected real needs and workflows.